Frequently Asked Questions

Arnaud, founder and owner of Perform’Live, will study the one jump you want to analyze. He will customize the content of each analysis to help you reach your goals. He will provide a video analysis based on the database created by Perform’Live©, generate valuable data*, fill the Shapes Score System ( That’s one of the best tools for assessing a jumping technique), provide technical advice and comment, and specific exercises on and off-ice, and video comparison (if necessary) in English. Arnaud uses the state of the art of video analysis solution Dartfish. The Dartfish TV is an online platform to watch your analysis on every device, anywhere and anytime. All data are explained simply with various graphics. A simple tutorial is sent to show how to use the Dartfish TV ( frame by frame, slow motion, etc.). *Only available on Advanced Video Analysis ( From double axel jump).

In the first step, you must film your jump from 3 different points of view. According to the trajectory of your jump, you need to refer to the drawing to know the optimal point of view. You can film HDR with your smartphone (Recommended 50-60fps at 4K, in landscape mode ) or with a video camera ( Camcorder). In the second step, you can go ahead and make the payment. You will use a secure link to purchase one online video analysis for one jump. ( One analysis, One jump). Stripe accepts all major credit cards from Visa, Mastercard, American Express, and Discovery. After the payment is made, you will receive a confirmation email. This email contains a link to upload the three videos. You can upload more if you feel it’s useful. More is better than less. To analyze a triple or quad jump, it is recommended to join another jump. The main idea is to understand how the skater moves. You will also have a link to fill out a basic information form. This is basic information to offer you the best solution (the data are only for internal usage). Once everything is set ( videos uploaded and form filling, which takes 2 minutes max), we will send you an email to confirm that your videos are okay. Then, in 2 business days (on average), you will receive your advanced analysis in English with data, technical advice, and a video comparison. All data are explained simply with various graphics to help you reach your goals.

Perform’Live provides advanced video analysis services. The definition of service is the action of helping. We are glad to help each skater we are working with. Yes, of course, feel free to ask any questions.

It’s to get a global picture of the skater. Knowing all this information helps to formulate tips, advice, and other suggested exercises. The collected information is for internal use only. You can request to delete your data by contacting us.

You don’t need to worry; you can first download and read the figure skating vocabulary document, and if you still have some doubts, feel free to message us.

You can analyze ONE jump you want to explore. If you have a special request, do not hesitate to contact us directly.

Yes, you can trust Perform'Live to maintain strict confidentiality regarding the analysis of your project. We understand the sensitivity of the information we handle and are committed to respecting the privacy of our clients. Our team strictly adheres to a confidentiality policy that ensures the protection of all data and analysis related to our clients' projects. Rest assured, your analysis will not be shared on any social media platforms or with any third parties without your explicit consent. Your privacy and trust are of the utmost importance to us at Perform'Live.

In 4K with 60FPS, In Landscape mode. Filming from the three camera angles (green dots) is necessary to get a global review and understanding of the movement. We designed a plan for where to position the film for each jump. Of course, these positions are approximative; you can film once and review your video to see if you correctly watch the take-off from the profile, front or back. It would be best to film the jump each time from the preparation until the end (3-4s after the landing). You can film behind the hockey glasses, but getting as few elements as possible is better to block the view. A video where the skater is well-framed and stabilized would be a plus.

For the display market, UHD means 3840×2160 (exactly four times HD), and 4K is often used interchangeably to refer to that exact resolution. However, 4K means 4096×2160 for the digital cinema market, or 256 pixels wider than UHD. The most important feature is to film your jumps at 60 frames per second in the highest video quality possible.

Yes, of course. Here are a few tips for filming with a smartphone: • Shoot in landscape mode • Stability – use both hands and a portable tripod. • Zoom – move closer for better quality rather than zoom. • Light – record in a location as much light as possible. • Wipe your lens – clean your lens with a lint-free cloth to avoid marks on your video.

Please follow the drawing below; you should put it on the green dot three times. In general, there are two different trajectories for the lutz. Just pick one of the two other options:

Follow the drawing below; the green dots show the different camera angles where you should film a salchow, an axel, or a loop.

Could you follow the drawing below? It would be best if you positioned the green dots.

The online video analysis services aim to help the skater as much as possible by offering a scientific and technological opinion. If the three jumps filmed from the three different camera angles are too other, Arnaud Muccini will contact you to discuss.

If your jump doesn’t follow the trajectory of these drawings, remember to film once from the front, once from the profile, and once more from the back. These three different camera angles are a minimum to produce a complete analysis. You can film more jumps if you’ve got time and send them to Arnaud. You will be informed quickly if there is any problem with the video.

Once you make an order and the payment is processed, you will receive an email with all instructions, such as a link to upload your videos. You will have a link to upload the three videos in this email. The system we are using is mobile-friendly.

We use the WeTransfer service. It can be used on a computer or smartphone. No software or app is needed. You can click the link directly or copy and paste it into your web browser. You don't need to register; enter your address and email and then check your email box to get the verification code ( Anti-Spam system).

Yes, It is possible. The upload link works both on mobile and computer. The size limit is 25Mo. In general, you can send videos by email.

You can pay with your credit card via Stripe ( online and secure payment) or PayPal. Payments are made in euros. So that you know, your bank will convert the amount to your local currency at its exchange rate. Stripe accepts all major credit cards from Visa, Mastercard, American Express, and Discovery.

You will receive a payment receipt as soon as you place an order. In this e-mail and on the Thanks for Purchase page, you can download a document with all the instructions ( How to upload your videos and the information form). If you need help finding your order confirmation, please check your spam folder to ensure it gets here.

Yes, sure. You will receive a digital invoice at the end of your confirmation email. Anyway, please feel free to ask for your invoice here.

Unfortunately, you cannot cancel your order. If you order by mistake and we didn't start any work, don't hesitate to contact us as soon as possible to solve this situation. This is available for Online Video Analysis Services, Online Consulting, and Ebooks. The Monthly Plans can be canceled anytime.

We are sorry to hear that your payment didn’t go through. The most common reason is that some banks restrict foreign prices, so we suggest you contact your bank for more details. If you don’t think it is a bank issue, please get in touch with us here contact us HERE so we can help. Payment outside the Schengen zone can take time to processeed.

We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL perform-live.com

Yes, it's possible. First please order your gift card HERE and when you purchase solution or a product, use the code sent by email during the checkout ( Click on "Redeem a gift card")

A refund policy is not in place at Perform'Live because we are committed to providing high-quality, personalized services tailored to each client's unique needs. This personalized approach means that our services cannot be easily resold or exchanged; therefore, we do not offer refunds. We strive to ensure that every client is satisfied with their experience at Perform'Live, and we encourage open communication to address any concerns or issues that may arise. If you have any questions or need support, please don't hesitate to contact us, and we will do our best to find a satisfactory solution. Thank you for understanding our commitment to delivering personalized, high-quality services at Perform'Live.

It’s an exchange between Arnaud Muccini ( Perform’Live) and a customer. All questions are asked on WhatsApp. The professional number is communicated when an order is made. The answers depend on the timezone, workload, and various unexpected events. The agreed period is a maximum of two business days.

The coach can ask some questions ( technical, suggested exercises, questions about developing a skater, program strategy) preceding the order. Around ten questions per month for both Basic and Premium consulting services. The best is to send a video via WhatsApp to illustrate the question. Discussion can be held in English and French. In the private chat, NO data will be generated. Perform’Live is NOT a Technical Specialist; no questions will be asked about the levels of spins and Step Sequence ( StSq).

Perform'Live offers exclusive content in the form of specific contents to help skaters and coaches, such as training tips, training tools, exercises ( video & drawings), Questions/Ansers* and basic video analysis**. ( *Only avalaible in Gold edge subscription. ** Only avalaible in Platinium edge subscription.)

It's an online video analysis with no data, only basic comments. It will be done via WhatsApp. Only 3 videos will be analyzed per month.

A Private group with Perform'Live is a personalized and exclusive space where different topics can be developped. In " Ask for a topic", you can choose and orientate the subject of the next blog. In "Perform'Live community". it's a exchange place where you can ask anything about figure skating. The community and Perform'Live will reply to the questions.

Yes, it is possible to cancel your subscription with Perform'Live at any time. We understand that circumstances can change, and we want to make the process as easy as possible for you. To cancel your subscription, simply log into your account on our website and navigate to the "Subscription" section. From there, you will have the option to cancel your subscription with just a few clicks. Please note that once you cancel, you will continue to have access to our services until the end of your current billing cycle, and your subscription will not be renewed. If you have any questions or need assistance with the cancellation process, our customer service team is available to help. Thank you for being a part of the Perform'Live community.