My Account

 

General

1. What can I expect from the advanced video analysis?

Arnaud will customize the content of each analysis in order to help you reach your goals. Arnaud will provide data, technical advice, and video comparison in English. All data are explained simply with various graphics. Arnaud uses the state of art of video analysis solution, Dartfish. A video tutorial is available to help efficiently use the Dartfish TV. The Dartfish TV is an online tool to watch your analysis.

2. How is it working?

After the payment is approved, you must fill out the information form. Then, you upload the 3 videos you filmed of your jump on our server. You must film your jump from 3 different points of view.

According to the trajectory of your jump, you need to refer to the drawing to know the optimal point of view (More information in the Film section). You can film in HDR with your smartphone (Recommended 50-60fps at 4K, in landscape mode ) or with a video camera ( Camcorder). Once you upload your videos on our server, we will send you an e-mail to confirm that your videos are ok. Then, in 1-2 businesses days, you will receive your advanced analysis with data, technical advice, and video comparison in English. All data are explained simply with various graphics. to help you reach your goals.

3. What do you do with the information form?

Basically, it’s to get a global picture of the skater. Knowing all this information is helping to formulate tips, advice, and other suggested exercises. The collected information is for internal use only. You can request to delete your information by contacting US.

4. I receive my video analysis, but there are some words I’m not sure to understand. What should I do?

No worry, you can first download the figure skating vocabulary document HERE and if you still have some doubts you can send us a message.

5. How do I access My Account?

Once you made an order, you will receive login detail on your email address. Then you can use the Login button to access your account.

6. What is in My Account?

You will find the Remote coaching from,  Videos upload, My files, Advanced video analysis sections.

Film

1. How do I film the jump I want to analyze?

We designed for each jump a plan where you should position to film. Filming from the 3 different camera angles (green dots) is necessary to get a global view and understanding of the movement. Of course, these positions are approximative, you can film once and review your video to see if you correctly watch the take-off from the profile, front, or back.

It would be best to film the jump each time from the preparation until the end (3-4s after the landing). A video where the skater is well framed and stabilized would be a plus. You can film behind the hockey glasses, but it’s better to get a few elements as possible to block the view.

2. I have to film the jump three times, what if they are not done exactly the same?

The goal of the advanced video analysis is to help the skater as much as possible by offering a science and technological opinion. If the 3 jumps filmed from the 3 different camera angles are too different, Arnaud Muccini will contact you to discuss this.

3. The trajectory of my jump is different than the examples, what should I do?

If your jump doesn’t follow the trajectory of these drawings, just remember to film once from the front, once from the profile, and one more from the back. These three different camera angles are a minimum to produce a complete analysis. You can film more jumps if you’ve got time and send them to Arnaud. If there is any problem with the video, you will be informed quickly.

4. Can I film with my smartphone?

Yes, of course. Few tips for filming with a smartphone:

• Shoot in landscape mode

• Stability – use both hands, a portable tripod.

• Zoom – move closer for better quality rather than zoom.

• Light – record in a location as much light as possible.

• Wipe your lens – clean your lens with a lint-free cloth to avoid marks on your video.

5. How should I film a lutz?

Just follow the drawing below; you should position it on the green dot three times. In general, there are 2 different trajectories for the lutz. Just pick one of the two different options:

6. How should I film a salchow, an axel, or a loop?

Just follow the drawing below; the green dots show the different camera angles where you should film a salchow, an axel, or a loop.

7. How should I film a toe loop or a flip?

Just follow the drawing below; you should position the green dots.

8. How do I upload videos from my smartphone to your server?

Once you made an order you will have an account on our website, then on the top menu right, you can access it via the Login button.

9. I encounter some issues uploading the videos, May I send you directly the videos by e-mail?

Yes, It is possible. In general, you can send videos by email. The size limit is 25Mo.

Order

1. How can I pay an order?

You can pay with your credit card via PayPal. Payments are made in USD. Remember that your bank will convert the amount to your local currency at its rate of exchange.

2. Will I receive my confirmation e-mail?

As soon as you place an order, we send the confirmation e-mail to the e-mail address used to place it. If you can’t find your order confirmation, please check your spam folder to make sure it didn’t get lost there.

3. Will I receive my invoice?

If you would like a digital copy of your invoice, please send us a request HERE.

4. Can I cancel my order?

Unfortunately, you cannot cancel your order.

5. Why is my payment not successful?

We are sorry to hear that your payment didn’t go through. The most common reason tends to be that some banks have some restrictions on foreign payments so we would suggest contacting your bank for more details. If you don’t think it is a bank issue, please contact us HERE so that we can help.

6. Is payment secure on your website?

We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL perform-live.com

7. How can I pay for a Gift Card?

In this case, contact US before placing any order.